Hogan Communications - How to change your Greetings

Toshiba IES voice mail greetings

Changing Greetings IES32/16

Access Voicemail (dial 400).
Press the # key, wait for main greeting.
Press the * key.
Enter Mailbox number 990.
Enter security code.
Press 3 to Manage mailbox.
Press 6 to change instructional greetings.

ESI Greetings

Remotely Change Greetings

Remote setting of day, night, holiday and auto modes.

Normally, the system's day/night mode operation will be manually controlled at an ESI Feature Phone and/or set to follow the day/night mode tables (programmed by the Installer) automatically. In addition, the Administrator can remotely change the mode and/or re-record the holiday greeting to handle unexpected closings such as for inclement weather.

Remotely logging into the system with either the Installer password or the Administrator password lets the caller do the following for branch IDs 1–8:

Re-record the greetings (day, night, day2 and night2).
Re-record the holiday greeting.
Change the mode to day/night/holiday/day2/night2 (or auto).

At the main greeting enter password to enter remote programming mode.
You'll hear prompts that will allow you to change the answer mode (day, night, day2, night2, holiday or auto) and/or to re-record the holiday greeting and the main greeting (ID 1). Follow the prompts to perform the desired operation.

Note: To access these options for branch IDs 1–8, you must call in on the phone number of the tenant that uses those branches.
Exit by pressing * and hanging up.

Prompts for remote settings: an outline
1. Set answer mode

Day mode
Night mode
Holiday mode
Use day/night table*
Day2 mode
Night2 mode

2. Record holiday main greeting
3. Record daytime main greeting
4. Record nighttime main greeting
5. Record day2 main greeting
6. Record night2 main greeting

Note: If the system is answered live and call is then routed to a mailbox, the Administrator can press 8 to return to the main greeting and then follow the steps for making remote settings.