Meet Hogan Technology’s New AI Auto Attendant
At Hogan Technology, great communication is at the heart of everything we do. That’s why we’re introducing a new AI-powered auto attendant to help make your experience faster, simpler, and more reliable whenever you call us.
This technology, developed in partnership with Sentillian, uses advanced voice AI to understand and respond naturally; greeting you, routing your call, and even handling simple requests automatically. The goal isn’t to replace people, but to make sure you can reach the right person or information quickly, no matter when you call.
What You Can Expect
Our new system is designed to improve the way we connect with you every day:
- Instant answers: No more waiting on hold for routine requests.
- Smarter routing: Calls go directly to the right department or team member.
- 24/7 support: Even after hours, you’ll be greeted and guided to what you need.
- Multilingual options: Support for multiple languages so every caller feels understood.
You’ll still be able to reach our team the same way as always. The AI assistant just helps get you there faster.
Why We’re Making the Change
As our client base grows, we’re always looking for ways to improve responsiveness and consistency. This new system helps us do both. It handles basic tasks and routes calls efficiently, freeing our staff to focus on what matters most, supporting your business with the attention and expertise you count on.
Built on Trusted Technology
Our AI system runs on Sentillian’s advanced voice platform, a trusted developer of AI-powered solutions for customer support and call center operations. Their technology delivers fast, accurate, and natural-sounding voice experiences for organizations modernizing their communication strategies.
Combined with Hogan Technology’s decades of telecom experience, this partnership ensures every call is handled securely, professionally, and with the efficiency you expect from our team.
Looking Ahead
While we’re starting with this upgrade for our own operations, Hogan Technology is also offering AI auto attendant solutions to clients who want the same level of efficiency for their business. If you have any questions about the new system or want to see it in action, call us at (413) 585-9950 or connect with us below.